Every Service Pro undergoes a thorough screening process that includes background and reference checks - before they can ever claim a job. Our background check is powered by an industry-leading partner that checks against what is most important to you and Fixit: safety and security.
The safe handling of your information is very important to us. Our website is built to utilize https to ensure secure communication between you and our servers. We have enabled an industry-leading 3rd party payment processor to facilitate all transactions for an extra layer of security when processing your payments. Payment is automatically processed on your behalf so that you don't have to worry about managing payment when the work is done. In order to protect your privacy, your address remains hidden until your job is successfully claimed.
All Service Pros are insured for a minimum of $2 million in liability insurance, ensuring your home is always covered.
We use the familiar 5-star review scale to allow you to provide feedback on every job. This system empowers ongoing quality assurance, and we monitor users' scores to ensure they maintain FixIt's high standard of quality.
You may choose to be in contact with your Service Pro before the day of your job. FixIt has a secure messaging system built in to the platform so that you don't have to share your contact information with strangers. We encourage all users to avoid sharing personal contact details and to use FixIt Messaging instead.
You can reach out to our team via live chat (found in the bottom right side of the page). We would love the opportunity to address any questions or concerns you may have.